FAQS
Sample Request
Can I Get Samples? How Long Does It Take To Provide a Trial Samples?
Yes, You may request samples once you have gone through the sales consultation process with our team. It takes approximately 2-3 weeks, depending on the requirement.
Product & Development
What Kind Of Product Can You Make?
We provide customers with a wide range of OEM product, from basic skincare, professional salon-use skincare, aesthetic / doctor formulations, functional colour cosmetics, as well as supplements and nutraceuticals.
How Can I Be Assured That Your Skincare Formulations Are Of Good Quality?
Our factory stirctly adheres to GMP (Good Manufacturing Practices) standards to ensure quality and consistency in all our products.
Must I Provide You With My Own Formulation? Will You Provide Me A Formulation If I Don't Have Any?
- We will be happy to manufacture your formulation for you if you already have one.
- If you wish to have proprietary formulation, our in-house R&D and Chemist team will be able to develop a unique formulation that fits requirement.
- If you wish to launch your products quickly, you may also consider to use our existing formulation.
Order & Lead Time
Do You Charge Any Development-related Costs?
- For existing formulation, we do not charge for producing trial samples of your product except courier charges.
- For custom formulations, there will be a R&D development fee. Our sales team will be able to advise you in details based on your requirements.
Do You Have A Minimum Order Requirement?
We generally require a minimum lot of 3000-5000 units for Custom Formulations, but we can start from 500 units for Private Labelling with out existing formulations.
What Is The Lead Time Required?
- If you’re buying our existing formulations, it takes around 4-8 weeks to product and deliver.
- If you’re going for custom formulations, it will take 12 weeks upon PO confirmation, provided all your packaging materials are already with us.
- We recommend a minimum 6 month development to delivery time frame to allow for adequate formula-development and manufacturing lead time.
How Do I Place My First Order?
- To buy our existing formulations, Please contact us with the item and quantity that you need. We will next email you with a quotation, upon which you will then generate a Purchase Order (PO). We will require an upfrint payment before we deliver the items to you.
- To purchase custom formulations, Please contact us with the product requirements and quantity that you need. Our sales Consultant will provide a product proposal to you. Upon approval of formulation, Item 1.
Design & Packaging
Will You Be Able To Help Me With My Product Design?
Our in-house design and marketing team will be able to assist you on all your requirements in this area, from developing a unique brand and logo, to designing packaging for your products
Am I Able To Select My Packaging?
We have a wide range of ready-stock packaging for your selection. We can also prepare custom-order packaging if you order quantities are abouve 5000.